If you searching to evaluate Download Surfshark Vpn For Mac And Fortigate Mac Address Filtering Vpn price. Surfshark VPN Download For Mac What Is A VPN And Why Do I Need One? In extremely straightforward terms, a VPN attaches your PC, tablet computer, or smart device to an additional computer system (called a server) someplace online, and enables you to browse the web using that computer system’s net link.
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Can't figure why is Surfshark not working? It often only requires a reset or a change of a server. Try the steps explained below and you'll have Surfshark back up and running in no time.
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- Updated: October 6, 2020
Is Surfshark not working for you? Many of the problems that users experience with Surfshark are quite simple in nature and can be resolved without needing you to have sage-level IT knowledge.
If you have already tried the general tips to fix VPN but got no results, you can look into PureVPNas the best alternative to Surfshark since it offers similar features including 2000+ servers in 140+ countries, 100% no log-policy,24/7 customer support, and excellent all-around value.
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But if you want to try fixing Surfshark first, here are a few helpful tips:
Unable to Connect to Surfshark
Why is Surfshark not working? It could be a number of reasons. The good news is that Surfshark problems that users commonly face can be resolved in most cases with the following steps:
1. Switch servers
One of the common reasons why you might find Surfshark not connecting is server connectivity connectivity issues with only the few specific servers you preferentially use. You should try connecting to different servers available in Surfshark’s impressive network of 1,700+ servers in 60+ countries.
Server down times can happen for maintenance purposes or due to technical faults. If you’re experiencing slow Surfshark speeds, you can try connecting to a nearby location.
You can contact customer support to inform them about the issues with the server you’re having, and they’ll get to working to fix it if the problem is on their end. These issues are usually temporary, so you should use a nearby server to your preferred one until the problem is fixed by Surfshark.
2. Check subscription validity
Is your Surfshark subscription still valid? It’s possible that you might have run out of the subscription period without realizing it. If that’s the case, you won’t be able to log into Surfshark and get the VPN working.
Head over to your Surfshark user panel and check if your subscription is still active. If not, then you will need to renew your subscription before you can access Surfshark again.
3. Faulty internet connection
Are you sure that your internet is generally working fine? Sometimes, the problem isn’t with your VPN client but with your internet service itself.
To check that your internet is functioning normally, disconnect Surfshark and quit the service altogether from your PC/device. Now try using the internet again and see if you are able to visit websites. If it works, then the problem is certainly with Surfshark and you will need to try some other steps listed in this article.
However, if you are unable to surf the web even with Surfshark disconnected, then you will need to sort out your internet connection. Give your ISP a call and they’ll probably be able to fix your internet. Once done, try connecting to Surfshark again.
4. Change protocols
Surfshark offers multiple protocols that including OpenVPN UDP, OpenVPN TCP, and IKEv2. ISPs in some regions block certain protocols, which can result in connectivity issues on your end.
Here’s how you can change your VPN protocol on Surfshark’s windows app:
- Launch Surfshark > Click Settings on the bottom-left.
- Click Advanced > Protocol > Select a protocol and try connecting to a location again.
You should try changing the protocols in this order OpenVPN UDP > OpenVPN TCP > IKEv2. UDP is a faster protocol than TCP, but it is less reliable. In many parts of the Middle East, ISPs block the UDP port.
So, make sure to try different protocols if you’re experiencing issues with the default protocol on Surfshark.
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5. Reset the app
You can try restoring the Surfshark app to the default settings if you’ve tried other methods to not avail. To restore Surfshark to factory defaults on Windows, follow these steps:
- Launch Surfshark > Settings
- Under Support, click Help > Diagnostics
- When the new window opens, click Restore original settings > Restore
Once the app has been restored, try connecting to a server location again. This trick seems to work for many annoyed Surfshark users.
If Surfshark is not working on Android or other phones, you can simply reset the app to default by following the same standard procedure as for any other app.
6. Firewall/antimalware exceptions
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Another fairly common problem that prevents Surfshark from working properly is restrictions and conflicts caused by firewall/antimalware software. These programs tend to block VPN connections entirely or cause frequent disconnections/slow speeds.
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To make sure that your security software aren’t interfering with your VPN connection, disable all your antivirus/firewall programs and then try using Surfshark. If this works, then this proves that one or more of your security programs are causing the problem.
You can add Surfshark.exe in the list of exceptions in your firewall/antimalware. This will enable your software program to continue offering you protection while ignoring Surfshark so that you can use both smoothly and without any interference!
7. Disable TAP adapters
Conflicts with other VPNs installed in your system/device can also interfere with your Surfshark connection. If you have other VPNs installed, you should disable their TAP adapters. This is how you can do this on Windows:
- Open Control Panel > Network and Internet > Network and Sharing Center > Change adapter settings.
- You’ll find the TAP adapters of all installed VPNs as well as your physical network.
- Disable adapters of all VPNs other than Surfshark by right-clicking each and selecting Disable.
After disabling the adapters of other providers, try connecting to Surfshark again.
8. Update Surfshark app
Outdated apps can give you all sorts of errors and bugs including login issues which may lead to Surfshark not opening at all. If you haven’t updated your Surfshark app in a while, you should check their official website to make sure there isn’t a more recent version available.
In case an update is available, download and install it immediately. Not only are updated apps more secure, but they also improve performance and can resolve some performance issues that may exist in previous versions.
Surfshark Issues and Fixes for Specific Situations
Here are some services, devices, and platforms that have frequently cause problems for Surfshark user:
Surfshark not working on Firestick
Surfshark offers a dedicated app for Firestick. Unfortunately, you can’t use this app on the first generation Firestick devices as these don’t support VPNs.
So, make sure that you’re using a 2nd generation Firestick device as that is the only way you will be able to run Surfshark on it.
The good thing about Surfshark is that it does support a lot more than the usual desktop and smartphone brands. You can install Surfshark on Firestick and even use it for Kodi and Roku.
Note: PureVPN is the best alternative to Surfshark, with an optimized firestick app that supports all generation Firestick devices – Starting at just $2.91/mo.
Surfshark not working on Prime
To watch Amazon Prime Video from anywhere in the world using Surfshark, you must be connected to a US server. However, this only works on computers, as Surfshark doesn’t unblock Prime on mobile devices.
If you’re unable to access Prime on your computer with Surfshark, try these steps:
- Clear your browser cache.
- Try a different US server location.
- Restart your computer and try again.
These steps should resolve the issue in most cases. If the problem persists, you should contact customer support which can guide you towards an easy solution.
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Note:PureVPN allows you to Unblock Amazon prime on all your devices, supporting up to 10 devices with optimized US servers this why its the best alternative to Surfshark right now – Starting at just $2.91/mo.
Surfshark not working with Torrent
Surfshark supports p2p filesharing and torrenting on most servers. However, its best optimized servers for torrenting are Netherlands, US, and Canada.
The provider itself has provided a list of all the servers that support p2p:
So, if you’re facing speed or other issues while using torrents with Surfshark, try changing your server location to one of the above. Surfshark is generally efficient for torrenting, so you shouldn’t normally experience any issues.
However, if you still face issues with Surfshark try PureVPN, offering dedicated P2P servers with no IP or DNS leak including a 100% no-log policy.
Surfshark not working with Netflix
Surfshark can unblock Netflix library with all the unique content of different regions including US, UK, India, Italy, Canada, Germany, and more. Simply connect to the server of the country you wish to unblock the Netflix catalog of in order to watch your favorite shows.
If you’re facing problems, clear your browser cache, restart your browser, and try again. This should fix the problem in 90% of the cases as Surfshark is one of the most powerful VPNs for Netflix around.
See this article on Surfshark for Netflix for more information about its performance with the popular streaming service.
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Surfshark Alternatives
Tried above methods above but still no luck? Maybe you should cancel Surfshark and try a difference service. For instance, here’s how Surfshark compares to PureVPN, which is one of the most well-rounded VPN providers in the market:
Features | PureVPN | Surfshark |
---|---|---|
Price | $2.91/mo | $2.49/mo |
Servers | 2,000+ in 140 countries | 1,700+ in 63+ countries |
Customer Support | 24/7 live chat & email | 24/7 live chat & email |
Logging Policy | Zero logs | Zero logs |
Jurisdiction | Hong Kong | British Virgin Islands |
Netflix unblocking | Strong | Strong |
Compatibility | All devices | All devices |
Trustpilot Score | 4.8/5 | 4.3/5 |
Website | PUREVPN | SURFSHARK |
It is advisable to get Surfshark’s free trial before purchasing the full subscription. This way, you can see if you’re getting the performance you expect. You can opt out if it proves to be less than satisfactory.
Conclusion
Surfshark is an excellent VPN service though it may develop some problems from time to time. If you find Surfshark not working, try the above mentioned tips and tricks and that should be enough to resolve the problem in most cases.
If you’re dissatisfied with the service, then you can always choose a better alternative like PureVPN.
For more information about this VPN, see our Surfshark review.
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Two main ways to install a VPN on macOS
When it comes to VPNs, you have a choice: either do it manually or allow a pre-configured VPN service to do most of the job for you.
- Download a VPN service (for example, Surfshark) with a built-in VPN client, thousands of servers, and smooth functionality. VPN providers work hard to make their apps as user-friendly (and newbie-friendly) as possible.
- Set up a VPN manually using Apple’s built-in VPN support. While downloading and setting up a VPN app is intuitive and takes just several clicks, configuring a VPN manually is a lengthier process.
Both methods get similar results, but they’re not the same. What’s the difference then?
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Let’s get into the next section.
Manual vs. automatic VPN setup: Which one is better?
To answer the question of whether it’s better to install a ready-to-go VPN app or do it all manually, I have to know the situation you’re in. Sounds weird? Let me explain.
When to choose a manual VPN setup on Mac?
- If you live in a restrictive regime. Countries like Russia and China strictly monitor VPN use and ban many popular VPN providers from operating within country borders. A manually configured VPN could be a way for people to have at least some privacy online. It’s not a guarantee that it’ll work 100% of the time, but it’s worth a try.
- To make sure you’re still protected when a VPN app stops working. If a VPN app crashes, but you want to be connected to a VPN at all times, this could be a safe plan B.
Why is a pre-configured VPN app a better option for Mac?
- Downloading a ready-to-use VPN app takes less time and allows the users to tinker app settings to their liking.
- Pre-configured VPNs come with hundreds or thousands of servers that users can switch through in a matter of seconds. A manual configuration makes changing servers a time-consuming task because every server has to be set up separately.
- VPN apps have additional features that make the browsing experience safer; for example, a Kill Switch. Surfshark also offers unlimited simultaneous connections for one account.
How to choose the best VPN for macOS?
When it comes to choosing the right VPN, there are several factors that you should carefully assess.
- Privacy. The lack of privacy online is the reason VPNs exist. Make sure to choose a no-log VPN – a reputable provider will not collect and sell your personal information, no matter how innocent or harmless the intention sounds (e.g., marketing purposes).
- VPN speed. There are a lot of speculations online regarding VPN speed. Some claim that virtual private networks slow down the internet, but it’s not true for most top VPN providers, like Surfshark, for example. Having a fast VPN is crucial because no one wants to go back in time and suffer constant loading and buffering.
- Server locations. It’s simple – the number and variety of server locations ultimately determine VPN’s speed and capacity. The more, the merrier.
- Content accessibility. Geo-blocking affects everyone on earth. When you go for a VPN, pick the one that unblocks multiple Netflix libraries, Disney+, BBC iPlayer, HBO, sports channels, etc.
Install a VPN app on your Mac
You’ve probably installed an app or a program on your Mac before. A VPN installation works the same.
1. Go to Mac’s App Store (Launchpad -> App Store).
2. In a search bar, type in a VPN of your choice, e.g., Surfshark.
3. Install the app by following macOS instructions.
4. Create an account or log in if you’re already registered.
5. Connect to a preferred server location. A lot of VPN providers have a function that finds the fastest server for you and automatically connects to it. Just open the app and click Connect.
2. In a search bar, type in a VPN of your choice, e.g., Surfshark.
3. Install the app by following macOS instructions.
4. Create an account or log in if you’re already registered.
5. Connect to a preferred server location. A lot of VPN providers have a function that finds the fastest server for you and automatically connects to it. Just open the app and click Connect.
6. You now have a fully functioning VPN with all of its features! You can configure the app settings to your preference, but it’s not necessary.
By the way, besides going to the Mac App Store, there’s also an option to download the app for your Mac straight from your VPN provider’s website.
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Now, before jumping straight into setting up a VPN manually, you should be up to speed about what VPN protocols are and what role they play in your online privacy and security.
Why do you need that? Because if you plan to configure a VPN connection manually, you’ll have to choose a VPN protocol. To make the right decision, you should know how to differentiate between them. So, that’s what I’m going to cover next.
Before the manual setup: Quick guide to VPN protocols
Here’s a quick rundown of the VPN protocols:
- They’re essential to VPN functionality. Without getting too much into details, protocols make sure your data travels safely when you’re connected to the internet.
- There are different VPN protocols, and they all vary in the level of security and speed.
- IKEv2 and OpenVPN protocols are two of the most secure and speedy in the industry. You’ll most likely come across these the most often.
- There are also outdated VPN protocols like L2TP and PPTP. Since they’re not secure, Surfshark doesn’t even offer them as an option to the users. This is why I’m not going to cover L2TP connection in this article – you’re better off choosing newer protocols.
In this guide, I’m going to show you how to set up IKEv2 and OpenVPN connections on your Mac manually.
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IKEv2 – very fast, secure, and works best when connecting to nearby servers. IKEv2 is usually set as a default protocol when you download a VPN on macOS, iOS, Android, Windows, and FireTV.
OpenVPN – fast, secure, and open-source, meaning different security professionals worldwide contribute to its development. It works best when connecting to long-distance servers.
Set up IKEv2 connection on your Mac
If you’ve made up your mind to set up a VPN on macOS manually, IKEv2 is the way to go. As you’ll see later on, OpenVPN requires a third-party app, so this method is quicker.
Let’s start.
- Get the IKEv2 certificate from your VPN provider. Since I’m using Surfshark as an example, go here. Once logged in, you should see this page:
Scroll down until you come across Other configuration files. Select the IKEv2 certificate and click on it. The download will start.
2. Find the certificate in your downloads folder and open it.
3. Click Add (Keychain: login), and the certificate will be added to a keychain.
4. In the Keychain Access window, find Surfshark Root CA, right-click on it, and select Get info.
3. Click Add (Keychain: login), and the certificate will be added to a keychain.
4. In the Keychain Access window, find Surfshark Root CA, right-click on it, and select Get info.
5. Open Trust and select Always Trust onWhen using this certificate.
6. Go to System Preferences -> Network.
System Preferences are in the Launchpad
7. In the Network window, click the + icon in the bottom left corner. Type in this:
System Preferences are in the Launchpad
7. In the Network window, click the + icon in the bottom left corner. Type in this:
Interface: VPN
VPN type: IKEv2
VPN type: IKEv2
Service Name: Put in anything you want. Make sure you’ll recognize it later. I’m naming it Surfshark (IKEv2).
8. Now enter the hostname of any VPN server. Find all servers on your VPN provider’s website. For Surfshark, click here and scroll to Get configuration files. You should see something similar to this:
For the best speeds, choose the server that’s recommended for you.
For this tutorial, I’m choosing Chicago in the USA.
For this tutorial, I’m choosing Chicago in the USA.
Copy the address and put it in the Server Address andRemote ID lines.
9. For the next step, you’ll need to collect your service credentials. Again, find them on this page. Scroll all the way down and keep the window open for the next step because you’ll need to copy and paste them.
10. Now, click Authentication Settings… and put in the credentials that you got in the previous step.
Click OK, then Apply. On the same window, tick the Show VPN status in menu bar.
This will allow you to control your VPN connections easily.
11. To finish it off, simply clickConnect on the connection you just created. Once it’s connected, it should look like this:
And you’re done with IKEv2 connection!
Set up OpenVPN connection on your Mac
To set up OpenVPN on macOS, you’ll need to download Tunnelblick. It’s a free program that functions as a bridge connecting you to the VPN servers using OpenVPN. The application is supported by macOS 10.4+.
Strap in, and let’s get into the setup guide.
1. Download Tunnelblick from their website.
2. Get the OpenVPN configuration files from your VPN provider. For Surfshark, you’ll find them here. Scroll down to Other configuration files and click on OpenVPN.
2. Get the OpenVPN configuration files from your VPN provider. For Surfshark, you’ll find them here. Scroll down to Other configuration files and click on OpenVPN.
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3. Now, back to Tunnelblick. Find the file in your Downloads folder and start the installation by clicking on it.
4. Double-click on Tunnelblick when you get this pop-up window.
4. Double-click on Tunnelblick when you get this pop-up window.
5. Click Open when another window pops up asking if you want to open it.
6. Install the program by following installation instructions.
7. Unzip the Surfshark_Config.zip file. There’s now a folder called Surfshark_Config.
6. Install the program by following installation instructions.
7. Unzip the Surfshark_Config.zip file. There’s now a folder called Surfshark_Config.
This is a list of all the server locations. The first two letters indicate the country.
8. I’ve chosen a server in New York. Double-click on it and select Only me.
9. Click the Tunnelblick icon in the menu bar on the top right side of the screen and tap the Configuration you’ve just installed.
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10. You’ll have to type in your service credentials from the Manual connection guide. (As I’ve mentioned before, I’m using Surfshark as an example. The page you get credentials from will vary depending on your VPN provider).Scroll down to the bottom of the page and collect your credentials.
11. Copy and paste the Username and Password. It should look like this:
Tick Save in Keychainif you want your computer to remember these credentials. Click OK to finish.
12. Now, check if you’re connected by clicking on the Tunnelblick icon in the menu bar again. This is also where you can disconnect from OpenVPN connection whenever you want.
Congratulations, you’ve set up an OpenVPN connection on your Mac!
If you have any questions regarding the setup (either IKEv2 or OpenVPN), don’t hesitate to contact our team of experts at Customer Success!
To sum it up
Here’s the takeaway: If you want to configure a VPN connection on your Mac manually (e.g., you live in a country where the government doesn’t trust VPNs), go on and do it with the help of this guide.
However, I suggest always going for a ready-to-roll VPN app. The installation is as simple as it gets, not to mention that you get all the advantages of a manual config AND then some more.
The choice is yours.